Q. How do purchase my order on the site?
To order your purchase:-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next, you'll need to choose your payment method then click the “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Muthustore.com offers Payment Methods as shown below:-
1. Credit Card or Debit Card
Via Mobiversa (Visa or Mastercard)
2.FPX (Online Banking)
Via Billplz (FPX)
Note: Your purchased products will not be delivered until we have payment confirmation. You will receive one email from muthustore team and another email from Mobiversa/Billplz to confirm your payment status.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR)
Q. How long does the delivery usually take?
Delivery usually will take about 5 to 7 working days as we rely upon third party logistics. However, these are estimates, not guaranteed; shipping time can vary depending on factors such as COVID, weather, possible route delays and whether the delivery address is in a city or a remote area.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.